Help, Legal & Compliance
Find the policies that apply to PhoneKit, practical shopping answers and the right place to raise a concern.
Checkout does not currently create orders or collect payments. Browse products, save a bag or contact the team with questions. An enquiry does not place an order.
Terms & Conditions
Website use, lawful conduct and customer rights.
Privacy Policy
Information collected, permitted use, retention and privacy requests.
Fraud Prevention & Transaction Monitoring
Current protections, payment verification requirements and reporting concerns.
Payment Policy
Payment availability, confirmation and disputed transactions.
Shipping Policy
Delivery coverage, charges, dispatch and tracking.
Returns & Refunds
Eligibility, required information and approved refund handling.
Cancellation Policy
How to request a cancellation and understand its status.
Warranty Policy
Product-specific coverage and how to raise a fault.
Cookie Policy
Browser storage, shopping bags and your choices.
Complaints
How to raise a concern and request a review.
For an unauthorised payment, contact your bank or wallet provider promptly and report the concern to our team. Never send financial passwords, PINs or OTPs.